What Every Senior Executive Needs to Make the Best IT Decisions
You need to understand the business impact of your decisions. You need context. You need a roadmap. You need a budget. You need a strategy. Bottom line, you need a plan.
You need an end-to-end assessment of technology-driven risk present in your environment so you can place today’s critical decision within the larger context of your business objectives, your tolerance for risk, your security exposure, and the impending critical technology decisions you’re not even aware of (and the scary thing is, maybe no one is).
A Managed IT Partner That Works With You
When you partner with Ascent Data, you’re not just hiring a managed IT services provider—you’re gaining a partner with a vested interest in the success of your business. We strive to build a unique relationship with our clients by getting to know their needs and tailoring our services to fit those individual requirements.
When you partner with Ascent Data for managed IT services, we:
- Protect you from IT risk through a new approach to IT infrastructure and support, which decreases business interruptions and frustrations
- Work directly with organization leadership to reduce risk, increase resiliency, and prepare for the future
- Leverage our 125+ proprietary standards for IT environments, use industry-leading automation tools, and apply vetted processes to deliver better outcomes
- Provide cloud hosting services and a secure disaster recovery site at our company-owned, AICPA SOC2-audited data center
What Makes Managed IT Services from Ascent Data Different
A Strategic Technology Partner
We’ll know that we’ve succeeded when your business is succeeding. That’s why we go beyond the minimum of managing your infrastructure and providing help desk support; we proactively develop standards for your entire company’s IT, from your network to devices, backup, data recovery, and daily policies and procedures. We optimize your technology for both your short-term and long-term success.
A Truly Proactive Approach
Most MSPs claim to be proactive because they monitor the environment and intercede when the system alerts them of a threat. That, in our book, is still reactive. Ascent Data takes a different approach to proactivity.
We assess the risks of your IT environment against standards we have developed from our experience with many clients and security protocols. We work with you to build and implement an IT roadmap and budget based on your business plans, risk tolerance, and priorities, so you know exactly what to expect.
Technical Account Manager w/ vCIO Consulting Services
A dedicated Technical Account Manager (TAM) will serve as your liaison with Ascent Data, ensuring your business technology needs are met. Our vCIO services include Strategic Technology Account Reviews (STAR) reviews and IT Budget Roadmap creation to keep your business secure and running smoothly. Your Account Manager will leverage the deep expertise of the entire Ascent Data team on your behalf.
True 24/7 IT Support
Most of our clients moved to us from other IT Service Providers who claimed 24/7 support—and most have also experienced frustration with the responsiveness of their prior vendor or staff, compounded by a high frequency of technology-related business disruptions. Ascent Data clients have their expectations exceeded. With our 24/7/365 dedicated helpdesk staff. Never a day (or night) goes by without a response to a customer issue.
We Put Your Needs First
In our decades of experience in the industry, we’ve learned what businesses are really looking for in a Managed Service Provider, both in terms of services you require and the type of relationship that enables the best results.
Here are some of the most common needs and concerns our customers have, and how we fill them:
“We need a partner we like, respect, trust, and can work closely with.”
We pour ourselves into our customer relationships with a high level of communication and collaboration. When we’re working together, we’re on the same team, and we’re committed to building trust and learning your business inside and out.
“We need an IT provider with a breadth and depth of technology experience.”
Ascent Data’s staff includes a variety of engineers and administrators whose expertise has been built through work with a broad range of clients across a broad range of industries. They bring valuable perspective to every initiative, using best practices to build robust, resilient, secure systems that achieve your goals.
“We need a strategic technology partner who can create a technology roadmap—not just a vendor.”
As part of our managed IT services, we have a leadership team that works closely with our clients to provide strategic direction. The most talented and experienced people at Ascent are on your team. Combine that expertise with proprietary standards and processes we use, and you will understand how we gain a comprehensive understanding of your business and IT environment to improve on.
Partner with Ascent Data as your MSP
Ready to work with a Managed Service Provider that will put your needs first and give you always-reliable support? Get a quote today and learn how our managed IT services can boost your business’s success!
