IT that works for you
Here are the reasons you can depend on Ascent Data to keep you and your business up and running:
Quick Response
Our average chat and telephone response time for support is less than two minutes. Emergency response time is one hour or less guaranteed. We resolve many issues immediately with remote access and scramble a field technician when a sight visit is required.
Partnership
We always act in your best interest. Our goal is to have every client engagement become a financially rewarding collaboration for both organizations. We look for clients who welcome our counsel and act on our advice.
Experienced
No one person, or even a small team, can do it all. Today’s networks and technologies require a deep team with expertise across the full range of technologies, systems, and processes.
- Network, cloud, systems, back-up, and infrastructure engineers and administrators
- Full range of information security and compliance solutions expertise
- Documentation tools and expertise to support audits, improve efficiency, and retain institutional knowledge.
Business Savvy
Our methodology helps you grow your business and manage risk. We expose hidden risk and help you prioritize based on your budget and risk tolerance. And we help you build an informed and proactive IT roadmap and budget. This holds everybody accountable and gives you the knowledge and control you need to succeed.
One Stop Shop
We provide, literally under one roof, the three key ingredients you need to securely serve your employees and clients, successfully manage your technology, and have the confidence that you know exactly who is accountable for what.
- A secure, audited, redundant, commercial data center.
- A secure, audited private cloud hosted on our state-of-the-art infrastructure in our data center.
- A standards-based IT Management process that:
- Exposes your risk,
- Assists in executive decision-making on technology investment and risk mitigation,
- Supports your audit requirements,
- Ensures accountability,
- Provides a technology roadmap and budget,
- Engages the senior leadership of your firm and ours in a cycle of strategic dialog that aligns your technology strategy with your business planning.
Proactive
Every IT services firm we’ve ever met claimed to be proactive. Few are. The only way to be proactive is for us to develop a comprehensive understanding of the risks you face and create a deliberate plan to remediate. That’s what we do for you.
Comprehensive Project Management
Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
No Geek Speak
You and your employees deserve to have your questions answered in plain English (or Pittsburghese). Our account managers and support technicians will answer questions and clearly explain what is happening, so no one is confused or intimidated.
